Remote help

Or simply consult the manual

We use AnyDesk to help you better remotely. You can download the version required for your device using the buttons below.


Step 1: Download the program by clicking the appropriate button

Windows

Windows (Alternative)

Android

MacOS

MacOS (Alternative)

iOS

Step 2: Click on the program "PrismanoteSuppor....exe" at the bottom of the screen




Step 3: Click 'Yes' on the pop-up that appears to install



Step 4: The program opens

A number appears on the left (under This workplace). We will ask for this number by telephone.


Step 5: Pin the program to the taskbar


Do you want to be able to easily find the program later?


- Right-click on the green icon in the task bar at the bottom of the screen.

- Click on the 'Pin to taskbar' option



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